Headquarters: United States
URL: https://orderdesk.com
This is a temporary full-time Community Engagement Specialist position with the potential to become permanent. We anticipate a need for this role for at least one year.
As we’ve grown, so has our impact on our customers’ journeys and the ecommerce industry. We’ve identified a need for someone who can help amplify how we support businesses navigating the ecommerce landscape. That’s where YOU come in!
You’ll be the voice and face of Order Desk across social media, directly engaging with our partners and the wider ecommerce community. In this role, you’ll be active across multiple platforms, crafting content that resonates with a diverse audience—our customers, partners, businesses, industry professionals, and those just starting in ecommerce.
A significant part of your day will be spent engaging with the ecommerce community on social media and forums, building relationships with partners, and advocating for Order Desk in these spaces. You’ll moderate our online groups, ensuring that discussions remain respectful, productive, and aligned with our values.
Your creativity will come into play as you create and share video content for platforms like TikTok, Instagram Reels, LinkedIn, YouTube Shorts, Threads, and X, focusing on educating audiences about ecommerce automation and connecting them with Order Desk’s mission.
In addition to your external community-building efforts, you’ll serve as a bridge between our customers and internal teams. By gathering valuable feedback from the community, you’ll ensure that insights are relayed to the appropriate teams—whether it’s support, engineering, or growth—helping us improve the customer experience and our services.
You’ll collaborate with various teams across the company to repurpose your social media content and findings into other resources like blog posts, technical guides, webinars, and more. Along the way, you’ll analyze community engagement data, identifying trends, issues, and opportunities to enhance both Order Desk’s business operations and the broader ecommerce experience.
You’ll report to the Growth Lead, who oversees marketing, partnerships, and overall company growth efforts, while also collaborating closely with other teams to help craft engaging content that attracts new customers, educates them, and helps them thrive in the ecommerce community.
About You
- You’re a natural connector who thrives on building relationships and interacting with people.
- Your tone of voice is warm, friendly, and encouraging—both in writing and speaking.
- Creativity comes naturally to you. You’re always coming up with new ideas and finding ways to bring them to life—even if the first method doesn’t work.
- You’re detail-oriented, and you make sure to double-check your work before hitting publish.
- Social media energizes you. You love following trends, learning the nuances and differences of each platform, and connecting with people online.
- You are tech-savvy and able to pick up new software and hardware with ease.
- You have a natural ability to understand and address customer and community needs with care and empathy.
- You are driven to overcome challenges and aren’t afraid to ask for help.
- You are self-motivated and can always find something to fill your time.
- The idea of working with a diverse, global team excites you—you love collaborating with people from all walks of life.
- You’re comfortable working during US business hours (Eastern Time).
Source ⇲
