E-Commerce UX Specialist
Full-time (40-Hours Per Week), Remote
About Us:
At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing professionals.
This role is with a fast-growing e-commerce brand that’s redefining customer experiences in the digital landscape. They are on the brink of launching a brand-new website and developing an innovative loyalty program, with a clear focus on customer satisfaction, loyalty, and conversion through creative online solutions.
About this role:
We are seeking portfolios that demonstrate expertise in user experience, adaptability, and an out-of-the-box approach to website management. The ideal candidate will be a creative and strategic thinker with a passion for optimizing customer journeys and driving engaging digital experiences.
Key Responsibilities:
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Strategic Planning: Collaborate with cross-functional teams to develop a top-tier customer experience strategy for the upcoming website launch, scheduled for FY25. Provide recommendations to boost conversion rates, customer satisfaction, and loyalty.
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Website Management: Oversee the customer experience post-launch, ensuring website performance aligns with brand standards and contributes to overall brand equity. Monitor and analyze performance metrics to identify opportunities for improvement.
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Ensure Branding Alignment: Ensure that the website consistently reflects branding guidelines, enhancing the brand’s online presence and equity through a cohesive and engaging experience.
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Content Strategy Development: Develop and manage the website’s content strategy, ensuring the placement of high-quality, relevant content. Collaborate with content creators to align content with business goals and customer engagement strategies.
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Customer Journey Optimization: Map and optimize the end-to-end customer journey, focusing on improving engagement and conversion rates by implementing best practices and innovative solutions.
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Loyalty Program Development: Assist in the creation and implementation of a new customer loyalty program aimed at increasing customer retention and lifetime value.
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Project Management: Support the project management of the new website build, coordinating with external development teams to ensure timely and successful project completion.
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