The Customer Success Manager on the Scale & Growth Team is the main POC of the client throughout the client experience cycle. CSM’s are here to provide advice on how to best structure internal processes to drive growth while using Deel’s product adoption and help the client with their remote global workforce.
Clients that sit within the Scale & Growth team are Tier 3 clients, managing up to 200 accounts (at least to start; this may increase over time if we need to based on bandwidth)
What you will enjoy working on:
- Project management
- Works well with internal teams in order to deliver the best customer experience, this entails working with Support, Product, Sales & Engineering
- Have a good knowledge of where Deel is hiring and Deel services (payroll, HR, Product, etc)
- Set up outreach campaigns for customer base
- Preventing and eliminating churn
- Growing relationships with a larger book of clients and promoting their growth at Deel
You will be successful if:
- Ideally 1-2+ years of experience within Customer Success
- Has experience within a Regional/Global book of business
- Experience in outreach campaigns & automation
- Used to deal with escalations, or frustrating customers
- Take good ownership & accountability
- You speak, read and write in English fluently
- You are based within EMEA timezone
Bonus Points:
- You have experience working with clients and team members from multiple countries and across multiple time zones
- You have experience working in a remote team
- You have experience working at a high growth start-up or scale up
- You have Fintech or HR tech experience
Total Rewards:
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy:
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
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