Our Customer Success Team serves as the primary point of contact for valued customers enrolled in Beyond Finance’s financial hardship programs. Our Retention Specialists play a critical role in ensuring the continued loyalty of our Beyond customer base. As a Retention Specialist, your primary responsibility will be to educate and assist clients who are facing financial hardship and exploring options to become debt-free. You will play a crucial role in retaining clients within the Beyond Finance financial hardship debt program. In this position, you will interact with clients primarily through inbound phone calls and be responsible for deescalating upset clients, empathizing with their financial difficulties, and helping them navigate the Beyond Finance program. Their primary focus is on our at-risk customers who are struggling with the use and/or value of their enrolled program, requiring creative problem solving to help them better realize and understand the value of their decision.
While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:
And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.
Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team
Tagged as: Client Service, Customer Help, Customer Service, Support Specialist
CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio,...
Apply For This JobAlt is on a mission to revolutionize investing by unlocking the value of alternative assets (collectibles first), a $60B+ market....
Apply For This JobBecoming a Chat Assassin is a job opportunity for high-level English speakers located in Latin America to have a stable...
Apply For This JobTitle: Player Support Advocate Location: Remote | Work from Home Familiarisation/Training: Fully Paid Start Date: December – January What you’ll...
Apply For This JobA 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world...
Apply For This JobCurative wants to change the view on what a health plan can be. Born out of the pandemic, we created...
Apply For This Job