About TrustEngine:
Millions of people are looking to improve their lives through home ownership and smart usage of lending products like mortgages – but the whole process is confusing, opaque and reduced down to choosing the lowest rate and monthly payment. Meanwhile, lenders aren’t educating and helping their existing or potential borrowers the way they should.
We are changing this relationship! Hundreds of leading lenders rely on award-winning technologies from TrustEngine to build lasting borrower relationships that maximize lifetime customer value for the lender and empower the borrower. We are reimagining the lending and financial space by connecting borrowers with the right loan at the right time. Our team is always on the lookout for passionate and hardworking members who can help take us to the next level in helping borrowers achieve their goals.
About the Role:
At TrustEngine we are building the next generation of SaaS platform that helps loan officers be more effective and brings data and accountability to lenders. We connect mortgage lenders to borrowers and drive recommendations for the right conversations so borrowers are optimizing their short and long term home ownership goals.
As a Product Manager at TrustEngine, as an individual contributor, you will lead the strategic planning and execution of our product roadmap, ensuring alignment with business goals, market insights, and customer needs. You will collaborate with cross-functional teams to drive product innovation, enhance user experience, and achieve business outcomes.
You will oversee Loan Officer adoption of the TrustEngine Platform. Drive adoption by creating a product they can’t resist. You’ll analyze user behavior, identify friction, and design solutions that make their workflows seamless, drive huge value, and create raving fans of a product they can’t live without. We work fast and agile, so flexibility and incrementality is a key mindset for this role. Move fast, be imperfect, and be honest about the imperfection as we get better.
Why join TrustEngine?
As a remote organization since pre-COVID, our culture is built around creative and efficient ways to stay connected with each other while providing employees the autonomy to get their work done in the best way that fits their lifestyle. Whether you need to take time off to be with your family or go to a doctor’s appointment, we don’t micromanage your time as long as you’re getting your work done and meeting your goals.
We are an open organization and welcome honest feedback from our employees. Managers meet with their teams on a one-on-one basis every week to review projects and discuss concerns or roadblocks. Both sides are encouraged to share feedback with the goal of continuously leveling up.
Responsibilities
- Make LOs raving fans by utilizing deep empathy and a deep understanding of what is valuable to them
- Define the product vision for the Loan Officer experience and develop roadmaps based on market analysis, user/stakeholder feedback, and business goals
- Track usage trends and adoption barriers, then work cross functionally to create processes and solutions to attack both
- Improve the user onboarding experience
- Define requirements such that engineering can translate into technical designs, goals, and tasks
- Collaborate with cross-functional teams to develop and launch new products and features
- Represent the product and vision externally and become a known, reliable advocate for loan officers
- Work closely with engineering, design, marketing, sales, and customer support teams to ensure alignment on product priorities, requirements, delivery timelines, and launches
- Lead product launches for new customer-facing features, including coordinating with marketing, sales, and customer support teams to ensure successful go-to-market strategies and customer adoption
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