Are you ready to own something big? Automox is turning IT admins into IT heroes by replacing traditional tools with our award winning cloud-native endpoint management platform. Our product works autonomously and so do our teams. We value a ‘one team’ mentality where everyone’s unique skills contribute to an environment that encourages collaboration and ownership. At Automox you’re enabled to do your best work, grow your career, and have an impact that will be noticeable. WE ARE A_TOMOX… all that’s missing is U!
OVERVIEW
At the heart of our work here at Automox is a mission to create easier work for today’s IT teams. We are seeking a motivated Onboarding Specialist to be a key member of the Customer Experience team and deliver on our core value of Customer Focused. You will evangelize our modern cloud native IT Operations platform to new customers, and assist in deploying and integrating Automox’s platform within their unique environment.
This role requires a self-motivated individual and great teammate who is passionate about SaaS software and this space. Successful candidates will have demonstrated the ability to effectively interface and communicate to fellow IT and Security Ops, system admins, managers, and levels up to the CTO.
WHAT YOU’LL BE DOING
- Deliver onboarding for new Saas customers located in US, EMEA, and APAC regions
- Act as a Subject Matter Expert (SME) to educate customers in the use of the Automox platform throughout their onboarding journey
- Understand customer context and goals and provide product information to best serve those goals.
- Build customer trust and relationships through education and technical knowledge.
- Optimize customers’ product setup for the quickest path to success.
- Work closely with Customer Success as the technical onboarding expert to deliver onboarding objectives including:
- Educate customers about the setup, use, and best practices of the Automox platform
- Assist with implementation and deployment of the solution in customer environment
- Balance multiple onboarding engagements concurrently
- Ensure policies are executing aligned with best practices and customer’s business needs/goals
- Troubleshoot implementation issues encountered during onboarding
- Provide summary notes after each onboarding session and closure communication upon completion of each onboarding engagement
- Create, manage, and deliver engaging webinars for customers, ensuring a comprehensive introduction to the Automox platform.
- Partner with Sales, Customer Success and Support throughout each onboarding engagement to keep them abreast of progress, challenges, and opportunities.
- Research and evaluate technologies and create knowledge base articles that capture new information for reuse throughout the organization and for end-users
- Escalate issues to Support in a timely manner for resolution
- Bring a customer focused attitude and enjoy all that comes with creating meaningful customer experiences
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