Enterprise Customer Success Specialist
Role: Enterprise Customer Success Specialist
Reports to: Enterprise Lead
Location: Remote Working (UK based)
Salary: £30k-34k, plus equity and benefits
Hours: Full-Time 37.5 hours per week
About Vestd
Vestd is the leading regulated sharetech platform, designed to make light work of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent.
It was founded by Ifty Nasir, who is passionate about our mission. Vestd’s big moonshot aim is to see one billion people worldwide invested in the companies they work hard to grow. We are all about inclusion and fairness for our customers and our team.
If you’d like to learn more about Vestd, check out this short video from our founder, Ifty.
Equality, diversity and inclusion (EDI) at Vestd
At Vestd, we prioritise equality, diversity, and inclusion, so we write about it here rather than at the end of the job advertisement. We’re committed to building a respectful, inclusive, and diverse team. Trust is one of our core values; with that comes a commitment to fairness and transparency. We want to be open about our EDI efforts.
At Vestd, diverse perspectives and experiences are vital to building an innovative and successful team. If this role excites you, but you’re not sure you meet every requirement, we still encourage you to apply!
We welcome applications from individuals of all backgrounds, especially those traditionally under-represented in the startup and fintech space. Your unique perspective could be exactly what we’re looking for.
If you need any adjustments or support with your application, please email [email protected].
Requirements
The role
Are you passionate about creating extraordinary customer experiences and driving business growth? Join us at Vestd as an Enterprise Customer Success Specialist, where you’ll play a pivotal role in shaping the future of our Enterprise customer segment.
This is an exciting opportunity to work in a new and growing area of our business. You’ll not only support and manage some of our biggest and most complex customers, but you’ll also take responsibility for their success and retention. By owning and managing these accounts, you’ll ensure our Enterprise customers feel supported and empowered to achieve their goals through Vestd. You’ll also contribute to shaping Vestd’s future, by identifying new areas of opportunity for the company, to help us develop and refine products that keep us ahead of the curve in this dynamic space.
This is a unique role at the cutting edge of our growth journey – perfect for someone who thrives on building relationships, solving problems, and driving continuous improvement.
The primary responsibilities of this role
We cannot provide an exhaustive list of duties; additional duties will arise, but the following will be core elements of this role:
- Deliver best-in-class customer success to support, retain, and grow key Enterprise accounts.
- Manage and own customer accounts by developing deep relationships and acting as the primary point of contact for their needs and goals.
- Optimise Net MRR Growth by identifying and executing short, medium, and long-term strategies.
- Proactively drive retention by anticipating customer needs, addressing potential concerns, and finding opportunities to deliver additional value.
- Promote a customer-first culture within the team by actively seeking and sharing insights into what drives retention and satisfaction.
- Collaborate with the Enterprise BU Lead to deeply understand the needs of Enterprise customers and maximise opportunities to acquire, retain, and grow these relationships.
- Drive continuous improvement in customer experience and team efficiency by identifying and implementing innovative ideas and processes.
- Champion customer delight throughout the lifecycle by ensuring seamless, value-driven interactions at every stage.
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