The Systems Integration Manager (SIM) will lead our efforts in enabling, troubleshooting, and providing technical consulting on Deel’s integration products. This role is pivotal in leveraging the full potential of our product suite while ensuring seamless integration experiences for our customers, from SMB to enterprise levels. You will often employ a project management approach to guide both external customers and internal teams through the integration process.
Responsibilities
- Serve as the main point of contact for Success and Onboarding teams on integrations and API issues
- Act as the escalation point for unresolved customer integration and API questions
- Manage and troubleshoot integration issues, collaborating with internal teams to find solutions
- Oversee customer integration projects from planning to execution, including requirements, strategy, and testing
- Develop tailored integration plans and schedules based on client needs
- Work with the Integrations and API Product team to address common challenges
- Maintain deep knowledge of Deel’s product suite and its integrations
- Create and update internal and external resources for self-serve integrations
- Communicate regularly with Onboarding Managers and CSMs about project status and issues
- Guide customers through integration, troubleshooting, and ensuring successful deployment
Qualifications
- 2-5 years in Technical Consulting, Implementation Project Management, or Support in a B2B SaaS environment
- Strong understanding of API integrations
- Proven project management skills with a proactive, action-oriented approach
- Excellent communication and interpersonal skills, able to collaborate with senior client stakeholders and internal teams
- Ability to manage multiple projects and meet tight deadlines
- Experience with HRIS and ERP systems like QuickBooks, NetSuite, Workday and SAP
- Familiarity with SQL or other query languages is a plus
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.
Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting[at]deel.com of the nature of the accommodation that you may require, to ensure your equal participation.
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