Servicing Voice Vendor Relations and Performance Manager Full Time

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Summary:

The Servicing Voice, Vendor Relations, and Performance Manager is responsible for overseeing vendor relationships, managing performance metrics, and ensuring effective communication with third‐party agencies. This role involves evaluating vendor performance, operational processes, and the effectiveness of servicing strategies to drive efficiency, compliance, and service quality. By fostering collaboration across internal departments and external partners, the Manager ensures alignment with company goals and the successful execution of strategic initiatives. Additionally, the position focuses on maintaining consistent oversight of operational outcomes, analyzing performance trends, and identifying opportunities for continuous improvement and optimization within the servicing framework.

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Essential Job Duties and Responsibilities:

• Oversee vendor performance by monitoring metrics, analyzing data, and ensuring compliance with service agreements. Develop and maintain performance scorecards for vendors and third‐party agencies.
• Evaluate the effectiveness of servicing strategies and operational processes, providing actionable recommendations for improvement based on data analysis.
• Maintain effective communication with third‐party agencies and internal teams to ensure alignment on goals, strategy execution, and issue resolution.
• Collaborate with cross‐functional departments to design, refine, and implement strategic initiatives that drive servicing performance and operational excellence.
• Analyze and interpret performance trends, identifying opportunities to optimize processes and enhance outcomes.
• Provide regular and ad‐hoc reporting, including data visualizations, to stakeholders to track progress and ensure transparency.