We are seeking remote E-commerce Operations Manager to join our teaam.
Work Schedule: Monday – Friday, 8am to 4:30pm PST
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Responsibilities:
- Creating product listings on online marketplaces such as Amazon ,eBay, Shopify and other ecommerce platforms.
- Conducting market research to identify new trends in the industry or among competitors.
- Analyzing website data to determine the most popular products or factors that may influence customers’ buying behavior.
- Maintaining relationships with suppliers to ensure products are delivered on time and meet quality standards.
- Managing stock by arranging returns, refunds, and exchanges where appropriate.
- Communicating with customers regarding order status, delivery dates, and delivery tracking numbers.
- Tracking analytics and optimizing marketing campaigns through Google Analytics and identifying opportunities for improvement.
- Monitoring site traffic and customer feedback to assess response to site updates.
- Managing social media platforms.
- Implementing and refining SEO strategies.
- Possessing a full understanding of best practices in SEO, pricing, media assets and inventory.
- Updating SEO on selling platforms.
- Reviewing landing pages, product information, payment options, and any other relevant systems associated with the website to ensure they are visually appealing, and accurate.
- Assisting in making decisions on promotions such as discounted offers and bundles available.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Resolve and remove any negative feedback.
- Taking responsibility for the day-to-day management of the business in defined accounts.
- Keep records of customer interactions, process customer accounts and file documents.
- Submit daily productivity reports to both Manager and Stakeholders at the end of the day.
