As a Customer Success Manager (Scale), you will ensure that all Plus clients within your portfolio receive the strategic guidance they need to experience success on Thinkific, beginning from when they first join Thinkific Plus and throughout their lifecycle. You’ll help them level up their business by recommending best practices, teaching them how to use the platform more effectively and supporting the ongoing growth of their online course business over time.
You’ll work to drive net revenue retention for your team, effectively planning and managing client renewals to prevent churn and drive client upgrades, expansion, and contract renegotiations. Through your work, you’ll actively contribute to the Customer Success department’s objectives and key results each quarter.
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