The Sr. Technical Support Engineer is a strategic customer advisor and the internal voice for our customer base within a highly technical area of Docusign’s Intelligent Agreement Management platform (IAM). The Sr. Technical Support Engineer will both have the accountability and responsibility to deliver on our customers’ needs. This role is the technical domain expert between customers and all functions within DocuSign to resolve technical support inquiries. Working with resources across Docusign, this role expedites the resolution of complex technical issues to empower customers to achieve the highest value and adoption of our software.
This position is an individual contributor role reporting to Technical Support Manager.
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