Our Experience Partners have strong experience in customer-facing environments. They are CX practitioners and delivery experts across the portfolio of Granicus services, technology, and data solutions, responsible for developing and articulating comprehensive experience proposals. Ideal candidates have experience as a human-centered design practitioner, data-driven analyst, digital content creator, technology strategist, program manager, business development manager, account manager and/or customer relationship manager.
Our Experience Partners are involved during pre-sales and lead post-sales activities. They will maintain the executive relationships with their customers and act as a main contact for the programs they own, ensuring tight alignment, offering proactive and prescriptive advice, and ultimately resulting in outstanding Customer Success. This may include the following:
- Pre-sales alignment and experience definition.
- Project kickoff.
- Bringing industry expertise and perspective.
- Drive better outcomes through extensive experience, services, data, and technical expertise.
- Deep understanding of Granicus solutions.
- Alignment to and support of customer objectives.
- Regular customer check-ins.
- Ensure project operational compliance.
- Executive Relationship building.
- Owning their book of business, constituted by programs across an assigned set of customers.
- Being customer’s primary Point of Contact for owned programs.
- Protect existing program revenues and prevent/mitigate program and customer churn.
- Grow revenues through direct upsells within the programs and generating cross-selling leads.
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