About the Team
As one of DoorDash’s core operations teams, Drive Experience ensures that when there are bumps in the last mile, there’s always someone there to help make things right. Our team owns the customer experience across all inbounds to our support channels including agents and automations, with the ultimate goal of delivering an outstanding experience as reliably as possible.
About the Role
Our team is looking for an Associate Manager to help our Drive Experience team scale to meet DoorDash’s expansion, while driving a human touch for our consumers. You will have demonstrated experience, effective execution, and be excited to solve our most challenging problems.
You’ll be a strategic problem solver, responsible for helping ensure that a large cross-functional team – including operations, product and engineering – is working together seamlessly to provide an exceptional customer experience. You will report to one of our leads within our Drive Experience team within our broader Customer Experience & Integrity (CXI) Organization.
You’re excited about this opportunity because you will…
- Be a key team member in driving quality experiences for all relevant audiences (Consumers, Merchants, Dashers)
- Contribute to the constant improvement of our processes including streamlining workflows and product development
- Work closely with a large array of cross-functional partners including Product, Analytics, Engineering, Global Support Ops, to create new
- Gain a high level of visibility from org leadership by leading a two fast growing and strategic areas of the business
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