Granicus is seeking a Customer Success Consultant (CSC) to support the successful adoption of our suite of SaaS solutions, and to drive visible value aligned with our clients’ business outcomes. As a CSC, you consistently provide exceptional customer service so that our clients can deliver high-quality civic and citizen experiences in our communities. You are a powerful client advocate, and you desire to be a part of a collaborative, fast-paced team that focuses on providing world-class service.
Granicus offers SaaS solutions to Federal, State and Local governments. This role will align to one of those customer market segments with a focus on driving adoption among one or more of Granicus’ product families. Strong candidates will have experience in nurturing clients in an agency, public sector, or software organization. Qualified candidates will have stellar client relationship and consultative skills, as well as proven success in data-driven decision making, adherence to process and organizational advancement. In this role, candidates will develop their experience with Software as a Service (SaaS) platforms, and the ability to translate the capabilities of a technology platform into specific benefits for a given client.
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