WordPress VIP, the enterprise division of Automattic, is the world’s leading agile content management platform. Our suite of open solutions and services brings the ease and agility of WordPress to the heart of the largest enterprises in the world. Our large and growing ecosystem of technologies, services, and integrations is designed to bring the freedom and power of open source to our customers, which include Meta, CNN, Salesforce, and hundreds more.
The Customer Success Engineer role is responsible for ensuring our customers’ ultimate technical success in scaling, building, and deploying world-class applications on top of our powerful platform. In this diverse, customer-facing role, you will provide technical support and architectural consulting and advice to customer teams and leadership, primarily in Zendesk tickets. You’ll solve complex, often mission-critical problems with customer deployments and applications. You’ll also promote platform knowledge and feature adoption to our customers.
As an integral part of a support or consulting squad at WordPress VIP, you’ll focus on our customers’ technical needs and goals, working directly in tickets to investigate and debug with them and, on some teams, joining customer calls to advance longer-term initiatives. Support is provided 24/7, so scheduled weekday and weekend shifts, as well as some holiday availability, will be a requirement. Our customers are global and rely on our team to provide expedient support at any time of day.
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