Our EMEA Customer Success team is dedicated to supporting all Enterprise customers throughout the region. The core focuses of our team include enablement, business reviews, and discovering use cases & value. Customer Success Managers (CSMs) assist customers in collaborating and innovating to enhance retention rates, usage, and secure business sponsors. The team works closely with Sales, Marketing, Support, and other departments within Mural to engage with customers on a large scale.
You’ll serve as a strategic partner to your portfolio of ±60 customers (various sizes, industries, segments, and geography across Europe) through critical phases of the customer lifecycle (onboarding, adoption, risk mitigation, growth) to maximize utilization and proactively drive outcomes. As a trusted advisor, you will provide best practices and use case recommendations that deliver success. You will serve as the voice of the customer across product, marketing, and engineering and partner with sales and consulting to increase retention and uncover growth opportunities. Prioritization, together with your sales counterparts and using the customer health scores will be critical for your success.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Tagged as: Client Service, Customer Help, Customer Service, Support Specialist
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