Company Overview: Join our dynamic team at dataplor, a leading player in solving location intelligence challenges. We empower businesses to expand and invest globally with our extensive data covering 250+ million places. At dataplor, we thrive in a collaborative environment that values natural curiosity and diverse perspectives. If you’re excited about embracing change, trying new things, and measuring success by team outcomes, then you’ll find a rewarding position with us.
Position: Customer Success Manager
Reporting To: Head Of Customer Success
Role Overview:The Customer Success Manager at dataplor serves as the trusted technical and commercial advisor for dataplor’s customers. You will drive value, offer advice, and grow accounts. dataplor aims to deliver the highest quality geospatial data across the world. This role is highly cross-functional with revenue, product, engineering, support, and marketing teams.
Customer Success Manager’s role will be to manage renewals, upgrade customers’ products, and handle any client issues or challenges. The ability to have technical discussions with data scientists and engineers and demonstrate the value of dataplor’s data in business discussions with enterprise executives is a must. The goal is to help customers become successful and enthusiastic dataplor champions.
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Responsibilities
- Manage customer lifecycle for accounts by building relationships, presenting product roadmaps and executive briefings, running QBRs, managing escalations, and conducting regular status calls
- Learn and become a dataplor and geospatial data expert as a trusted customer adviser
- Strategize and identify new use cases to grow accounts, finding areas where dataplor can provide the most value to increase renewals
- Become an industry expert in how tech, CPG, retail, real estate, and other sectors leverage geospatial location data to gain a competitive advantage
- Work with delivery management to ensure datasets are delivered on time and exceeding customer expectations
- Engage with the product team to guide customer requests and establish roadmaps
- Work with the technical support team and other core dataplor teams to ensure that customer requests and escalations are resolved
- Identify and achieve targets on renewal rates, customer satisfaction, and new opportunities in assigned accounts
- Understand existing customer contracts, renewal/opt-out dates, and other sales operations aspects related to renewals
- Develop dataplor champions and produce customer references for the marketing team
