Hi, We’re AffiniPay!
AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and practice management software, AffiniPay’s tech products serve legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!
AffiniPay is looking for a professional and highly motivated problem solver to join our Customer Support Team. As a Customer Support Specialist for our Payments team, you will be responsible for ensuring every AffiniPay customer receives consistent and reliable service and support through every interaction. Our ideal candidate has excellent interpersonal skills and is analytically minded, self-starting, detail-oriented and skilled at solving problems and explaining complex issues.
What You’ll Do:
- Answer inbound customer support calls and provide necessary product troubleshooting and support
- Timely response to incoming customer support inquiries via email, phone, and support ticketing system
- Ensure customers receive consistent and reliable service and support during every interaction
- Stay informed and knowledgeable regarding new product releases
- Document found issues and steps to reproduce
- Investigate issues reported by customers
- Educate our customers on how to use AffiniPay/LawPay/CPACharge products
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