As a Customer Support Specialist, you will be responsible for managing V7’s customer communication through email, chat and the occasional calls, responding to support queries from customers and leads. Expect to have < 20 and high impact customer conversations a day.
You will coordinate with multiple internal teams: with Product and Engineering for bug resolution and product feedback, and with Sales, Customer Success, and Account Management to ensure that every V7 customer is set up for success.
Nothing is more important to a young company like ours than the excellence of our employees – in their performance, psychological wellbeing, and culture. We work hard to create a collaborative, high-trust environment for outstanding people to do outstanding work together, and we actively encourage vision and ownership in your role.
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