As a CX Technical Representative for the Extended Services team, your role is to troubleshoot Tier 2 issues affecting our customers. These issues could include first-level escalations from within our team, more complex reliability issues, and sometimes novel issues from 1Password’s Extended Services, ranging from troubleshooting our CI/CD integrations to handling queries related to Extended Access Management. This role is within our Customer Experience Team, or as we like to call it at 1Password: “CX”!
You are equipped with the competencies required to comfortably deal with these more complex issues in a few primary areas of support; alongside this, you have developed competencies to support Tier 1 issues for all of our Extended Services. You contribute in the Tier 2 and Tier 1 spaces respectively, and take on more of a supportive role for your junior colleagues when required.
This is a remote opportunity within Canada and the US, Pacific Time zone preferred. The starting hours for this role will be between 2pm-4pm PST and Includes weekend shifts, i.e. Tuesday to Saturday, Sunday to Thursday.
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