Our client is looking to recruit a Desk Adjuster, working remotely from home. The role involves providing first class customer service to customers, clients, and colleagues, ensuring that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met.
You will be dealing with mainly domestic & light commercial property claims and key responsibilities will include: Key Responsibilities: Empathising and engaging with the customer to ensure that they are treated as an individual. Taking the time to consider the impact of the claim and the required claim stages on the customer.
Maintaining confidentiality and high personal ethical standards throughout. Appropriately obtaining high quality information by investigating in a timely manner, supported by site notes, photographs, witness statements, and other appropriate evidence.
Understanding the relevance of the information obtained to decide upon a step-by-step plan to conclude the claim. Demonstrating the confidence and knowledge to make decisions regarding policy liability, quantum, and subrogation and risk management issues.
Interested applicants should apply online or forward their CV’s to Craig Dyson at Exchange Street Claims; (phone number removed) / (url removed) Job Ref: CD-52. JA Ref: (phone number removed)i.
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