The role of the Director-Customer Success will be responsible for leading and selling PQS engagement projects and quality-based performance programs with payer clients in the managed care sector and maintaining positive relationships with key accounts to ensure that customer needs are being met. The Director – Customer Success is to be a trusted advisor to payer clients who plans and delivers work according to deadlines and within budget but also drives new solutions to best serve the clients. You’ll work as part of a creative team of product, data, and integration engineers and designers to deploy our platform and solutions against the most challenging problems in the healthcare industry where pharmacy can be impactful.
You’ll immerse yourselves in our customers’ most intricate strategic objectives, explore the business problems and understand their true needs, and deliver our solutions to enable our pharmacy customers to scale and drive adoption while ensuring a great experience for your customers. The problems you tackle will require an analytical and technological mindset, a sharp intuition for the key business and technology issues, and a strong degree of user empathy.
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