Reports to: IT Operations Manager
Location: Remote US
Compensation Range: $55,000 to $65,000 base plus bonus and equity – this role is eligible for overtime pay
What We Do:
Founded in 2015 as a fully remote company by former NSA cyber operators, Huntress was built on a simple premise: to force hackers to earn every inch of their access.
Today’s cyber-attacks aren’t limited to large organizations with the security tools that can ward off threats. Hackers don’t discriminate and will find a way to penetrate any vulnerability in any size business, which is why Huntress focuses on protecting those small to midsize businesses that make up the backbone of our economy.
Huntress stops hidden threats that sneak past preventive security tools by utilizing our award-winning security platform and expert human threat hunters through dynamic products, including Managed EDR, MDR for Microsoft 365, and Managed Security Awareness Training.
Join the hunt and help us stop hackers in their tracks!
What You’ll Do:
Huntress is seeking a Helpdesk Administrator to join our IT team! You’ll join an elite team of administrators who are critical in supporting our internal IT environment by being the primary point of contact for our employees facing technical issues. As a 24×7 global company, you’ll have the opportunity to provide world-class service to teammates across five countries. You will diagnose and resolve both hardware and software problems utilizing an array of different remote support tools while also maintaining proper IT documentation and ensuring optimal system performance. The ideal candidate possesses excellent communication skills and is well-versed in IT basics. To be successful in this role, you must also be a self-starter and can work independently as well as part of a team.
Responsibilities:
- Utilize remote support tools to diagnose, troubleshoot, and resolve technical issues faced by employees
- Monitor, respond to, and manage helpdesk tickets to ensure timely resolution of issues
- Address and resolve hardware malfunctions and software issues, ensuring minimal downtime for employees
- Assess employee issues and properly escalate tickets as needed
- Maintain and update IT documentation, including end-user guides, troubleshooting guides, and system documentation
- Work closely with other IT team members on complex issues, projects, or IT initiatives
- Be an active team member by sharing knowledge and contributing to team discussions
- Keep track of IT assets, software licenses, and equipment warranties. Recommend replacements or upgrades as necessary
- Adhere to established security policies and procedures, ensuring all actions align with best practices. Remain vigilant to potential security risks, reinforcing the importance of security measures within the scope of helpdesk operations
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