Thinkific’s Support Team is fueled by empathy and a genuine commitment to the customer experience. Every support interaction accelerates each creator’s unique path to success. We live by our Mantra ‘Serve the individual’, which encapsulates the commitment and focus on providing personalized and tailored support to each creator on an individual level. It emphasizes the importance of understanding and addressing their unique needs, challenges, and goals, just like we recognize each creator’s “unique genius.”
Our newly formed Live Chat Team will be key drivers for delivering on our vision. They’ll work directly with our highest-value customers to not only answer questions but also help customers extract the most value from our product to fuel their success. Live Chat Support Specialists will role model what best-in-class support looks like, living our core values every day. Lastly the team will identify and action improvements to our processes, knowledge base and overall operations to continuously level up our support offering.
Thinkific is expanding their Support offering to include in-house Live Chat Support, and this role will help accomplish that goal! We are looking for Live Chat Specialists to work 6am PST-2pm PST/ 9am EST – 5pm EST so we can better support our self-serve and highest-value customers. You’ll be the first of a few Specialists to be working this shift! We’re looking for critical thinkers who can independently solve problems and go above and beyond for our customers.
Source ⇲
