Manager, Customer Success SMB
Remote • Full-Time
Who We Are
ParentSquare is a rapidly growing Santa Barbara-based company that’s changing the way schools and parents communicate every day. Sound simple? We strive to keep it that way! Our mission is to give schools the power to incredibly enhance family engagement for all students. ParentSquare and RemindHub, our flagship products, serve over 18 million students and drive our mission by providing unified communications tools -forms, sign ups, payments, RSVPs, direct messaging, language translations, chat and more. Remind Chat, our free product, reaches over 80% of K-12 students, providing a safe and easy-to-use platform for direct communication between teachers and families. And our latest innovation, SmartSites, offers state-of-the-art websites for school districts, enhancing their online presence and accessibility.
We are not just creating a product; we are creating empowered educators and engaged parents to improve the lives of all students. We are passionate advocates for our customers and for our employees and we invite you to join us on this exciting journey.
Who We’re Looking for
We are searching for a dynamic Manager, Customer Success SMB to join and help lead our incredible Customer Success team. You are someone who has customer service in your DNA and a passion for leading a team to be true champions for our customers. Working alongside the Director of Customer Success, you’ll maintain a cohesive team that works efficiently together to ensure our SMB customers have a successful onboarding journey while collaborating with Sales, Marketing, and Product departments to achieve our goals.
Most importantly, you’re someone who shares in our passion to improve the lives of students through communication.
This role will include:
- Leading a team of SMB Customer Success Managers in ensuring KPI’s are continuously met
- Oversee the onboarding, launch, and success of a portfolio of Small and Medium Business (SMB) customers.
- Supporting and innovating success plans to ensure goal alignment, product adoption, expansion and loyalty for your customer portfolio
- Building relationships with key stakeholders, help resolve issues and escalations, and continually delight them with a positive, customer-centric attitude
- Becoming an expert on the product and consistently generate excitement for enhancements internally and externally
- Working closely and cross-functionally to develop practices that establish, expand, and deepen customer relationships
- Serving as the voice of the customer across teams at ParentSquare receiving and interpreting feedback and sharing internally to continuously improve the customer experience
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