At Magic Eden, we’re breaking down barriers to make Web3 what it should be — intuitive, accessible and of course, magical. As the #1 Bitcoin dApp and the #1 NFT marketplace, we’re leading the charge to redefine the onchain experience. Backed by top-tier investors like Sequoia, Paradigm, Electric Capital and Lightspeed Ventures, we’re building a future where trading is seamless, tokenomics are meaningful ($ME coming soon) and Magic Eden becomes the best and biggest DEX in Web3. Join our global team of passionate, scrappy and wildly talented people to help shape the next era of Web3 with us.
As Magic Eden continues to shape the future of NFTs, we’re on the lookout for an Operations Associate with a true degen spirit and startup hustle. This role is crucial for providing support to NFT creators and collectors on the Magic Eden platform. Responsibilities include assisting creators with onboarding, addressing issues promptly, and delivering exceptional customer service to collectors. We’re seeking someone who lives and breathes NFTs and has active experience as an NFT trader or collector, with specific knowledge of the BTC ecosystem, including ordinals and runes. This role will be primarily on Pacific Time and will include weekend shifts.
Responsibilities:
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Support NFT creators through the onboarding process and provide solutions for any issues.
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Offer top-tier customer support to collectors and traders, ensuring quick and effective issue resolution.
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Collaborate closely with other team members to drive operational initiatives with efficiency and precision.
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Maintain and manage databases, spreadsheets, and relevant documents for seamless operations.
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Assist in developing and implementing new operational processes, policies, and procedures.
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Monitor user feedback and suggest improvements to elevate the user experience.
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Adapt to changing needs and execute additional responsibilities as required by management.
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