As an Onboarding Specialist (Level 1), you’ll be the first point of contact for new Uscreen customers, guiding them through their initial platform setup and ensuring they have a smooth, positive onboarding experience. You will help customers configure their accounts, answer basic technical and strategic questions, and provide proactive support to drive successful adoption of Uscreen’s platform.
What you’ll do
- Be a part of a collaborative and hands on onboarding experience for our most valued customers
- Guide new customers through the onboarding process, ensuring they successfully set up and launch their Uscreen platform
- Provide step-by-step assistance with account configuration and key platform and activation features
- Own effective client onboarding, implementation, training, and engagement; as well as provide meaningful strategic insights and recommendations to our clients to ensure their success on our platform
- Establish relationships with new customers, understand their challenges, and offer strategic guidance to help them meet their goals and maximize their ROI
- Ensure the timely and successful delivery of solutions aligned with company standards and according to customer needs and objectives
- Partner with cross-functional teams to help ensure a successful and timely launch on the platform
- Host educational onboarding webinars as well as 1:1 trainings
- Mitigate churn during the launch phase by proactively addressing leading indicators
- Communicate with your book of customers via phone, email and text
- Maintain and update an accurate log of activity in the CRM system
Do you have what it takes?
- 1+ years of Implementation, Customer Success, and/or Account Management experience, preferably in SaaS
- Strong communication and interpersonal skills with a customer-first mindset
- Ability to break down technical concepts into clear, easy-to-follow guidance
- Highly organized, detail-oriented, and able to manage multiple onboarding cases simultaneously
- Experience with SaaS platforms, video streaming, or content creation is a plus
- Comfortable working in a fast-paced, remote environment
- High sense of urgency and ability to be flexible given the situation
- Willing to work as a team and put the team first
- Growth mindset and a positive attitude
Our Commitment to You
- We know your worth and we will compensate you competitively.
- Your growth is our growth! We’ll provide you with access to best-in-class training and workshops to help you develop and succeed in your role.
- It’s a marathon, not a sprint – we make sure you have a clear growth plan to help you get to the next level at Uscreen.
- 100% Remote – work from wherever your heart desires, as long as you have access to a stable internet and a conducive workspace.
- Our flexible, unlimited PTO policy encourages every team member to take the time they need to unwind and recharge.
- We also offer flexible parental leave.
- Your home office should be ergonomic and inspirational to help you make some magic. We’ll give you a generous WFH stipend to help you set one up.
- And if WFH is not for you, we’re happy to pay for your coworking space!
Are you interested in applying?
- Click the “Apply for this position” button
- Fill out the short form
- We will review the applications and email candidates who qualify to set up a first-round interview
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