Remote Customer Service Advisor Location: Fully Remote (Work from Anywhere) Salary: £35,000 per annum Hours: Full-Time (Flexible Hours) About Us: We are a forward-thinking company dedicated to delivering exceptional customer experiences. With a global presence and a fully remote workforce, we’re looking for a talented and motivated Customer Service Advisor to join our team.
If you’re passionate about customer satisfaction, problem-solving, and have the ability to communicate effectively, we’d love to hear from you. Key Responsibilities: Customer Support : Respond to customer inquiries through various channels, including email, live chat, and social media, ensuring a timely, friendly, and helpful response.
Problem Solving : Analyze and troubleshoot customer issues, providing efficient solutions and escalating cases when needed. Product Knowledge : Develop in-depth knowledge of our products and services to effectively assist customers and anticipate their needs.
Feedback Loop : Document and relay customer feedback to relevant departments, contributing to product improvements and customer satisfaction. Case Management : Manage and prioritize your case load, keeping track of ongoing cases and ensuring follow-up actions are completed.
Cross-Functional Collaboration : Work closely with other teams, including Sales, Marketing, and Product Development, to ensure a seamless customer experience. Continuous Improvement : Participate in training sessions, keep up-to-date with industry standards, and help improve team processes.
Qualifications: Experience : Previous experience in customer service, support, or a client-facing role. Tech-Savvy : Comfortable using customer support software (such as Zendesk or Freshdesk) and basic familiarity with CRM systems.
Communication Skills : Excellent written and verbal communication skills; fluency in English. Problem-Solving Skills : Ability to stay calm under pressure and think creatively to resolve issues.
Adaptability : Capable of working independently, managing time effectively, and adapting to different time zones as required. Empathy and Patience : A genuine desire to help customers and a patient, empathetic approach to handling inquiries and complaints.
Perks & Benefits: Competitive Salary : £35,000 annually. Flexible Schedule : Work from anywhere with flexible hours to suit your lifestyle.
Career Growth : Access to training and professional development opportunities. Work-Life Balance : Emphasis on creating a healthy work-life balance within our fully remote setup.
Global Team : Be part of a diverse and inclusive team from around the world. How to Apply: If you’re excited to make a difference in a dynamic and supportive environment, please submit your CV and a brief cover letter detailing your experience and what makes you a great fit for this role.
We look forward to hearing from you
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