About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
The Residential Solar Operations Manager role will oversee the installation and development of solar energy systems for residential customers. The role will require a deep understanding of solar technologies, project management skills, and a strong commitment to providing excellent customer service, and the ability to work independently. This role involves managing all phases of solar projects from initial consultation to final installation, ensuring timely, efficient, and high-quality execution of residential solar systems.
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Essential Job Duties and Responsibilities:
- Project Management:
- Lead and oversee the entire lifecycle of residential solar installations, ensuring projects are completed on time and within budget.
- Coordinate with customers, installers, engineers, and other stakeholders to ensure clear communication and smooth project execution.
- Track project progress, identify potential delays or issues, and proactively resolve them to minimize disruptions.
- Manage project software platforms and work on improving processes and workflows.
- Customer Relations:
- Serve as the primary point of contact for homeowners throughout the project, maintaining a high level of customer satisfaction.
- Provide project updates, respond to inquiries, and address any concerns to ensure a positive customer experience.
- Explain solar energy systems, the installation process, and maintenance requirements to customers clearly.
- Coordination:
- Manage and coordinate with installers, subcontractors, and internal sales reps other professionals involved in the project.
- Ensure that the project team adheres to timelines, safety guidelines, and quality standards.
- Regulatory Compliance and Documentation:
- Ensure that all solar installations meet local, state, and federal regulatory requirements.
- Complete and submit necessary permits, inspection documentation, and interconnection agreements as needed.
- Maintain accurate records of project details, changes, and progress.
- Post-Installation Support:
- Oversee post-installation inspections and commissioning of solar systems.
- Address any issues or concerns after project completion, ensuring customer satisfaction and proper system operation.
- Provide ongoing support and follow-up for system performance and maintenance.
