A key member of the Customer Experience team at FullStory, the Senior Customer Success Manager (CSM) on our EMEA team is responsible for building trusted and collaborative relationships with our most valuable customers. By providing best-in-class strategic guidance, you’ll increase platform adoption and value realization across your book of business.
This role can be performed remotely anywhere within the United Kingdom, with the requirement of travel to customer sites as needed.
CSMs are are responsible for customer value, adoption, retention and expansion across the Fullstory EMEA territory customer-base, leveraging their product knowledge and strategic expertise to help customers accomplish key business objectives. You’ll be expected to engage consistently with a highly specialized book of accounts, delivering world-class service in a way that’s value-driven and differentiated. You’ll build close working relationships with our Sales organization to drive retention and expansion, and will collaborate with FullStory’s Product and Marketing teams to influence platform feature decisions and positioning.
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