Our Digital Customer Success team works with a large volume of smaller customers (defined by company size) as well as companies in other segments who have purchased fewer seats. Their mission is to ensure our customers find continued value in and return on their investment in security with 1Password.
As a Senior Manager of Digital Customer Success at 1Password, you’ll be working to build out our self-serve customer journey, including email journeys, surveys, webinars and low touch support. You’ll partner closely with our product, marketing and community teams to design and build an omni-channel journey that is Product lead and Success supported.
The Digital Customer Success team will handle customer inquiries, risk escalations and admin tasks within this segment to maximize growth, drive activation and minimize churn and contraction. You’ll work with your team and cross-functional partners to enhance our processes, and aid in the team’s performance, engagement and growth within 1Password.
Your role as Senior Manager will also continuously evolve as the business learns and grows. Adaptability, clear communication and a desire to build will be crucial for success in this role.
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