About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
Summary:
The Servicing Analyst is responsible for delivering regular analytical support and comprehensive reporting on collection performance metrics, KPIs, strategies, delinquency trends, and investor portfolios. This role involves evaluating collection processes to assess their efficiency and effectiveness, ensuring continuous improvement and optimization. Additionally, the Analyst collaborates with various departments across the company to develop, align, and execute strategic collection initiatives that drive performance and meet organizational goals.
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Essential Job Duties and Responsibilities:
- Run daily, weekly, and monthly reports for collections team performance
- Run daily, weekly, and monthly delinquency reports
- Analyze and measure the success of collection strategies in use
- Recommend strategy adjustments based on opportunities identified through reporting
- Create and maintain workflows and process maps for all internal collection processes
- Create and maintain workflows and process maps for all internal collection processes
- Provide ADHOC reporting and data visualization
- Mine and optimize data to generate reports to analyze and audit current collections processes, borrower trends, and delinquency trends
- Maintain and refine reports used in various collections processes (site visits, disconnects, skip tracing)
