Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Systems Administrator role is a full-time position within the Professional Services Analytics and Reporting Development Team at Five9, focusing on the management, administration, and integration of critical systems to enhance product functionality and support. This individual will play a key role in administering Linux systems (mostly CentOS with a bit of Ubuntu) and services like Postgres, SFTP/SSH, Postgres, Postfix Mail, Apache, SSL, LDAP, and other essential tools to streamline workflows and improve operational efficiency. The role demands close collaboration with the Development team as well as customers to ensure seamless system integration and to support product readiness and stability.
Key Responsibilities:
- Administer/maintain Linux hosts running the Analytics & Reporting Custom Reports environments.
- Build new hosts/environments including Perl/Perl modules, Apache & modules, Postgres, Postfix, MySQL, LDAP.
- Participate in 24×7 on-call rotation.
- Participation in occasional off-hours maintenance is MANDATORY but very rare.
- Support Development team needs.
- Support customer needs/issues.
- Help improve stability.
- Help with process implementation and improvement.
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